OUR ADDRESS

Email:  hello@alegrejewels.com
Phone:  Update Soon Instagram: @alegrejewels

Hong Kong

Rm 305, 3/F, Wing Fat Industrial Building, 12 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Alegre Jewels?

Alegre Jewels is a Hong Kong-based jewelry brand known for its exquisite craftsmanship and unique designs. We offer a wide range of jewelry, including rings, necklaces, bracelets, and earrings. Our pieces are designed to capture elegance and sophistication.

Where can I buy Alegre Jewels products?

You can purchase our jewelry directly from our newly launched e-commerce platform at www.alegrejewels.com. We offer a seamless online shopping experience with secure payment options and worldwide shipping.

Do you have physical stores?

Currently, we focus on our online store to provide global access to our collections. However, we may explore physical store locations in the future.

How do I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete your order.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you may return it within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging. Please refer to our Return Policy for more details.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at support@alegrejewels.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

What materials are used in Alegre Jewels products?

Our jewelry is crafted from high-quality materials, including precious metals such as gold and silver, and adorned with genuine gemstones and diamonds. Each piece is designed with attention to detail and quality.

How do I care for my Alegre Jewels jewelry?

To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in their original packaging. Clean your jewelry regularly with a soft cloth to maintain its shine.

How can I contact Alegre Jewels customer service?

You can reach our customer service team by emailing support@alegrejewels.com. We are here to assist you with any questions or concerns you may have.

Are your gemstones and diamonds ethically sourced?

Yes, we are committed to ethical practices and ensure that all our gemstones and diamonds are sourced responsibly. We work with suppliers who adhere to strict ethical standards to ensure the integrity of our products.

INFORMATION ABOUT US

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