Refund and Returns Policy

Introduction

At Alegre Jewels, we want you to be completely satisfied with your purchase. If you are not happy with your jewelry, you may return it under the conditions outlined below.

Return Conditions

Eligibility: Returns must be initiated within 30 days of receipt of your order.
Condition: Items must be returned in their original condition, unworn, and with all original packaging and tags attached.
Non-Returnable Items: Custom or personalized items cannot be returned unless they are defective or damaged.

Return Process

Initiate Return: Contact our customer service team at returns@alegrejewels.com to initiate a return. Please provide your order number and reason for the return.
Receive Instructions: Our team will provide you with detailed instructions on how to return your item.
Ship the Item: Pack the item securely and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping.

Refunds

Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved returns will be processed within 5-7 business days.
Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
Shipping Costs: Original shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer service team at exchanges@alegrejewels.com. We will assist you with the exchange process.